The team from MIT Housing & Residential Services (HRS) is available to assist you— whether you’re a prospective resident who's curious about one of our on-campus residence halls, or if you're a current resident experiencing a room lockout, or have a question about billing— we’ve got you covered!
Office Phone & Email

Members are the HRS team are available to assist prospective and current campus residents by email at, or by phone at (617) 253-2811. HRS business hours are 8:00 am to 4:00 pm ET, Monday through Friday, excluding Institute Holidays.  

Appointments & Walk-in Office Hours

If you require assistance regarding housing processes, assignments or billing, HRS staff are available to assist.  Appointments (either virtual or in-person) are encouraged, and requests for an appointment between the hours of 8:00 am to 4:00 pm may be sent via email to Walk-in office hours, which are primarily to support urgent issues, are available Monday through Friday between 10:00 am and 4:00 pm ET in Building W59-200.  Please note that our offices are closed during Institute Holidays.  

Drop-in Virtual Office Hours

Have a housing-related question?  HRS staff are available to answer residents’ questions virtually on Zoom every Tuesday (10:00 to 11:00 am ET) and Thursday (2:00 to 3:00 pm ET), excluding Institute holidays.  To join the conversation, please visit the HRS Zoom Room (MIT credentials required).  No appointment necessary.

Non-Urgent Maintenance Requests

All non-urgent maintenance requests may be reported online as a Service Request through the Atlas website (MIT certificates or credentials required).  Submitting a Service Request ticket is important for resolution tracking and proper follow-up. 

Urgent Maintenance Requests

Residents who encounter an urgent maintenance request (i.e. loss of heat, flooding etc.) may contact HRS Operations (“Unit-12”) at (617) 253-1500 or 3-1500 from any MIT phone. On evenings, weekends, and holidays, residents may also contact Unit-12 via phone. 

Front Desk Staff & Residential Security

Within each residence hall, Front Desk Workers are available to assist residents between 8:00 am and 12:00 am each day.  Security staff are also available at the front desks of undergraduate residence halls, from 8:00 am to 12:00 am, to provide access control, guest check-ins and lock-out key services.  If you need timely assistance after-hours when a front desk or security staff are unavailable, please dial (617) 253-1500 to ask for “Unit-12.”  If you have any building access- or security-related questions, please email the security supervisors at

Evening Operations

Dorm Patrol (“Nightwatch”) performs safety and security patrols across MIT’s residential system between the hours of 12:00 am and 8:00 am.  The Unit-12 team is also available after-hours to support operations and maintenance requests.  In the event of an emergency, please contact MIT Police at (617) 253-1212 or dial 100 from any MIT phone.

Housing and Residential Services (HRS) advances the Division of Student Life’s mission, “we are here for students”, by “enhancing the living and learning environment at MIT.”
Housing & Residential Services' Mission